The school office will be able to remind you of your activation codes and username.
I have forgotten my username and/or password. What do I do?
Yes! Log into the account you want to use as your master ParentPay account. Go to ‘Add a Child’ and enter your activation codes for the additional children. Follow the on screen instructions to add your children.
By letting the kitchen know what days you would like your child to eat, you are helping them with producing the right amount of meals.
Select the 'Make bookings'button to book meals for your child
Select Make or View Bookings
Use Make bookings for... to select the meal time e.g. Lunch time and the appropriate period and then select the Make or view bookings button
Make your choices from the menu
When you are finished your booking summary will be displayed. Select Confirm bookings*
Review the order summary details and when ready select Pay now
Complete the secure checkout. You will be given a final opportunity to review your purchases prior to committing your card payment.
You will receive an onscreen notification when you have completed your payment.
*If Payment due section displays £0.00 no further action is required you will receive an onscreen notification to confirm these bookings.
*If Payment due value is greater than £0.00, you will be directed to the order summary page to complete your payment. If payment is not made within 2 hours your bookings will be cancelled.
Menu selections and payment must be made by midnight the day before you require a meal. You can also amend or cancel your meals if you need to ahead of the deadline.
You should log into ParentPay and cancel your meal before the deadline (see above) to receive a credit to your child's lunch account. In the event of illness the school office will amend the record and payment is credited back to your child's lunch account. It may take up to 2 weeks for the credit to show.
You may be in the screen which is used to review what orders have already been placed. Please make your meal bookings in the section.
You will need to ensure you have sufficient balance for your child when you book your meals. You have 2 hours to pay for the bookings or they are automatically cancelled. The school does not allow debt to accrue on school meals accounts.
We need you to pay for meals when you book, but we do not debit your account until the day of the meal, so you will see a reducing balance as each meal is taken.
I’ve changed my email address and/or my mobile phone number, what do I do?
Please log into your ParentPay account and go to . You can amend your contact details there. Please also let the office know of changed to contact details.
Where can I get more help?
Parentpay help video -